Track Your iGenics Shipment

Thank you for choosing iGenics! Once your order ships, you will receive an email with your tracking number and a direct link to monitor your package every step of the way. Most tracking codes are sent within 1-2 business days.

How to Track Your iGenics Order

Step 1: Check Your Inbox

After completing your purchase, watch for two important emails:

  • Order Confirmation: Arrives immediately after checkout with your order reference and receipt
  • Shipping Notification: Sent once your package leaves the warehouse, containing your tracking number and carrier information

If you do not see these messages, please check your spam or promotions folder. Emails are sent from ClickBank, our authorized order-processing partner.

Step 2: Track with Your Carrier

iGenics orders are shipped through trusted carriers including FedEx and DHL. Enter your tracking number directly on the carrier's website for real-time updates:

Step 3: Contact ClickBank for Order Details

For billing questions or to view your complete order history, visit ClickBank and have your order reference number or the email address used at checkout ready.

Delivery Information

  • Processing Time: Orders are packed and dispatched within 1-2 business days
  • Domestic Shipping (US): Typically arrives within 5-7 business days
  • International Shipping: Generally delivers within 10-15 business days depending on destination
  • Free Shipping: Available on select multi-bottle packages

Frequently Asked Questions

Q: I haven't received a tracking number yet. What should I do?

Tracking numbers are usually emailed within 1-2 business days. Double-check your spam or junk folder first. If 48 hours have passed and you still haven't received it, please contact our support team or reach out to ClickBank directly.

Q: My tracking number shows no updates. Is this normal?

Yes. It can take 24-48 hours for carrier systems to update after a label is created. If there is still no movement after 72 hours, contact our customer support team for assistance.

Q: Can I change my shipping address?

If your order has not yet left the warehouse, we may be able to update the address. Email us immediately at support@igenics.healthyhormonesclub.com with your order details.

Q: My package says delivered, but I haven't received it.

Check around your entrance, with neighbors, and at any mailroom or front desk. Carriers sometimes scan packages as delivered shortly before the actual drop-off. If you cannot locate it within 24 hours, please contact our support team.

Need More Help?

Our team is here to assist with any shipping or order questions: